As a professional we all expect a level of customer service. You won't find it at RMA Properties unfortunately. This is due to a high staff turnover, limited property knowledge, lack of customer satifaction provision and the desperate need to fill properties. All this can lead to a very unsatisfying experience when dealing with RMA Properties at all levels.
Do not expect the required 24 hour notice before RMA Properties access your property. This happen on numerous occasions, here are some examples:
1. Received one missed call on mobile phone, but no message is left. Our friend Kate enters the flat with a set of keys from the office. She a little taken back by my presence there, and states that 'you're hard to get hold of'!
2. Maintenance is done on the outside of the building, however they enter the property, break a lamp and hang a dressing gown on a window handle that neither occupant can reach. A call to the office about this is rebuked with 'no-one accessed your property' - what?!?!
3. Office staff let themselves into your property without notice, but fail to lock the door correctly - easy sign if someone has been in!
4. Receive an email the evening before someone is due to view the property for the next day. Some staff have issues with using a clock to calculate 24 hours and also fail to lock the property properly, invalidating any insurance.
5. Majority of communication is through email, you might be lucky if you receive a call because there is something urgent, however this is not guaranteed!
6. As a professional don't expect all emails to respect your status as a valued client.
If you are a professional looking for accommodation to rent in Oxford city, I think you would be best advised to avoid RMA Properties at all costs! This blog represents an insight into actual events that happened over a twelve month period. We are also seeking other tenant stories, so if you've had dealings with RMA Properties we strongly encourage you to contact us or leave a comment!
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